Terms & Conditions

By purchasing the ticket, you, as the ticket holder, agree to be bound by the Terms and Conditions of sales specified herein and any other provision as may be specified from time to time by Matrixx as the promoter and Dreamfields as the event owner. The Promoter / Event Owner, their agents or employees shall not be liable for any death, personal injury (unless caused by negligence of The Promoter / Event Owner or its agents and employees), loss damage however caused while in the venue nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the event. Booking fees and handling fees shall not be refundable. Any refunds shall be made only at Promoter’s discretion.

Tickets are sold subject to the following conditions:

  • Once sale is completed, no exchange of tickets will be made. No refunds will be made except pursuant to event postponement or cancellation and at Promoter’™s discretion. Lost ticket/s will not be replaced or refunded.
  • Entry will be refused if tickets have been found to be tampered, counterfeited, and/or not purchased from Dreamfields Asia or an authorised point of sale.
  • Venue age restrictions and rules apply. No refunds will be made for ignorance of these restrictions. Venue conditions of entry are displayed at the venue.
  • The Promoter / Event Owner reserves the right, without refund or compensation, to refuse admission/evict any person(s) whose conduct is disorderly or inappropriate.
  • The Promoter may add, withdraw or substitute artistes and/or vary advertised programmes, event times, seating arrangements, audience capacity without prior notice.
  • The Promoter/Event Owner may use the ticket holder’s image or likeness in any live or recorded video display, picture, publicity material or website.
  • The Promoter/Event Owner may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
  • The Ticket Holder agrees to submit to any searches for prohibited items including but not limited to weapons, controlled, dangerous and illegal substances.
  • The Ticket Holder voluntarily assumes all risks and danger incidental to the event whether occuring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage, or liability.
  • Indonesia law shall govern the sale of all tickets and you agree to submit to the exclusive jurisdiction of the Indonesia court.